The Workspace Support plays a key role in ensuring the smooth and professional operation of the site. Acting as the first point of contact for visitors, contractors, and building occupants, this role supports the delivery of a high-quality, safe, and efficient workplace experience. The postholder represents both the customer and EMCOR UK, upholding service excellence, operational compliance, and a positive building environment. About the role What you'll do:

Meet and greet visitors attending site, including contractors.
Be a professional ambassador for the customer and EMCOR UK.
Undertake site inductions for new contractors to site.
Schedule, oversee and escort as necessary external contractors in line with the customer's procedure.
Liaise with the helpdesk and engineers to arrange PPMs so as not to impact site operations.
Provide guidance and assistance, including any relevant health and safety information.
Issue of visitor passes where there is no onsite security function.
Point of contact for the Facilities Coordinator and Sky Spaces Regional Facilities Manager, keeping them informed of issues across the site and progress to address/resolve.
Maintain communication with all other service lines to ensure seamless delivery to building occupants.
Share knowledge between the team as an ongoing form of communication and learning.
Liaise closely with all FM service teams to ensure that consistency standards and a professional image are maintained across the designated areas.
Co-ordination and collation of management information as required.
Assistance with queries either in person, by email or telephone in a professional manner.
Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion, proactively escalating any issues.
Carry out validation on completed and closed jobs.
Ensure correct signage is in place, updated and removed as appropriate, including noticeboards.
Attend to any building-specific requirements as agreed with Line Manager; seek approval prior to undertaking new responsibilities within buildings.
Manage any incoming post, ensuring accountability and distribution within the building.
Carry out site audits to ensure workspace standards are maintained (H&S, fire evacuation routes, first aid, cleanliness).
Responsible for health and safety in designated area of responsibility to ensure that any unsafe items/areas are dealt with immediately and safe working practices are adopted and followed.
Ensure a tidy and clean appearance throughout designated area of responsibility.
Manage inventory of supplies (stationary, consumables), conduct stock-taking and replenishing of supplies as required.
Key management may be required where there is no onsite security provision.
Comply with any reasonable adhoc duties and requests through your line manager.

SIA licence holder
Knowledge and experience of facilities management in practice and in high-end, complex environments
Experience in media and broadcast environments advantageous
Good knowledge of building operations and associated guidelines, including health and safety (IOSH or NEBOSH qualification desirable)
Excellent organisational and people skills
The ability to monitor and maintain high standards of excellence in areas of quality, safety, operational performance and customer service
Competent in the use of IT applications i.e. Word, Excel and Power Point
Demonstrate empathy with customers, an ability to quickly grasp their needs
Possess energy and infectious enthusiasm to deliver
Demonstrate the ability to work in fast paced environments and to tight timescales
Demonstrable ability to communicate effectively, verbally and on paper/electronically
Possess determination and resilience to achieve objectives and targets when faced with challenges

Salary: Competitive
Industry leading maternity & paternity policies
Refer a friend scheme - worth £500 per referral
GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive learning & development opportunities, including opportunities for progression
Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
Bike To Work Scheme
Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
Dental scheme
Access to health assessments
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries

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